I lost count at how many times I said "yep been there done that" as I read your experience on trying to restore the Surface. We all owe Bill Gates a debt of gratitude for his building the MS Windows OS. What a piece of crap that is. I have been doing IT since 1992 and I have built a solid career on knowing how to work on MS products. It takes a world wide army of IT support personnel to keep that ship afloat. I personally use a MB Pro M1 for everything at home. My wife who is a school teacher is being forced to use MS Windows products. Luckily the HP laptop she has is locked down so tight I could not work on it if I had to. She has an IT person at work that gets to do that. LOL