Customer Service

Since the pandemic was thrust upon us customer service has become a thing of the past. I mean, before the pandemic there were companies out there that whose customer service was already pathetic. It would seem that technological advances enabled companies to hide behind email and auto attendants. Getting an actual human on the phone that actually cared about your experience was few and far between.

With the pandemic companies were forced to flush their brick-and-mortar buildings of employees and convert them into teleworkers. All in the name of social distancing right? Now employees depend on virtual working with laptops, VPN connections to corporate networks, and two-factor authentication. They were also equipped with company cell phones so they could converse with the rest of the world and attend virtual conferences.

Now that the pandemic is starting to wind down companies are beginning to initiate what is called a hybrid work schedule. Some days you are in the office and some days you can work remotely. What that means is that it has become increasingly difficult to get a human on the phone to discuss your issues. Auto attendants rarely have the exact option that you can press a corresponding number that will put you in the queue for a human to talk to. Now you are directed to FAQ’s and website URL’s that probably wont help you either. You will find yourself screaming the word AGENT into the phone until you are close to having a stroke.

Companies have gone so far as to TELL YOU on their recorded messages that due to the…